User Data Deletion
Social Intelligence allows users to request deletion of information associated with their use of the application.
How to Request Deletion
To request deletion of your information, send an email to:
privacy@social-intelligence.app
Use the subject:
Social Intelligence Data Deletion Request
Include enough information for us to identify the account associated with the request, such as the email address used with Social Intelligence and, when applicable, the connected Instagram or Meta account username.
Do not include passwords, access tokens, or other sensitive authentication credentials in your request.
What Happens After a Request
After receiving and verifying a valid deletion request, we will take reasonable steps to delete or de-identify information associated with the requesting user, including applicable stored social media account information and application data, except where retention is required for legal, security, fraud-prevention, accounting, or other legitimate purposes.
Disconnecting Meta or Instagram
Users may also revoke Social Intelligence's access directly through their Meta or Instagram account settings.
Revoking access prevents Social Intelligence from continuing to access the account through the applicable authorization but does not necessarily delete information that was previously stored by Social Intelligence.
To request deletion of previously stored information, follow the deletion request process above.
Processing
Deletion requests will be processed within a reasonable period after identity and account ownership can be verified.
Contact
Questions about deletion requests can be sent to: