Privacy Policy

We may collect information that users provide directly to us, including account information such as name, email address, organization information, and application preferences.

When a user chooses to connect a supported social media account, including Meta or Instagram accounts, we may receive information made available through the applicable platform APIs and permissions authorized by the user. Depending on the features being used, this information may include:

• Social media account identifiers and profile information
• Account names and usernames
• Connected Pages or professional Instagram accounts
• Content, posts, captions, media metadata, and publishing status
• Comments, mentions, replies, and other supported engagement information
• Social media analytics and performance metrics
• Information necessary to publish or manage content on behalf of the authorized account
• Access permissions and authorization information required to maintain the connection

We only request platform permissions needed to provide features that the user or organization has chosen to use.

We may use collected information to:

• Provide and operate Social Intelligence
• Connect authorized social media accounts
• Schedule and publish content
• Retrieve and display social media activity
• Manage supported comments, mentions, and engagement
• Provide analytics and reporting
• Maintain account connections and integrations
• Diagnose technical problems
• Protect the security and integrity of the service
• Improve application functionality
• Comply with applicable laws and platform requirements

Social Intelligence integrates with third-party services such as Meta and Instagram.

Information received from third-party platforms is handled in accordance with this Privacy Policy and the applicable requirements imposed by those platforms.

Users are also subject to the privacy policies and terms of the third-party services they choose to connect.

We do not sell personal information.

We may share information with service providers that help operate the application, such as hosting, database, authentication, infrastructure, monitoring, and related technical providers.

These providers may process information only as necessary to provide services to us.

We may also disclose information when required by law, to protect the rights or security of users or the service, or as part of a business transaction permitted by applicable law.

We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Sensitive credentials and third-party access tokens should be handled through secure application infrastructure and are not intended to be publicly exposed.

No method of electronic storage or transmission can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide the service, maintain legitimate business records, comply with legal obligations, resolve disputes, enforce agreements, and meet applicable third-party platform requirements.

Information associated with a connected social media account may be removed or deleted when the connection is removed or when a valid deletion request is processed, subject to legitimate legal or operational retention requirements.

Users may revoke Social Intelligence's access to a third-party platform through the applicable platform's account or permissions settings.

Revoking access may prevent some Social Intelligence features from functioning.

Users may also request deletion of information associated with their use of Social Intelligence.

Instructions for requesting deletion of information are available at:

/data-deletion

When a valid deletion request is received, we will take reasonable steps to delete or de-identify information associated with the requesting user, subject to information we are legally or operationally required to retain.

Social Intelligence is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically to reflect changes to the service, legal requirements, or third-party platform requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

For privacy questions or data deletion requests, contact Lab Capri LLC:

privacy@social-intelligence.app